Shipping, Returns & Refunds

Standard Shipping

  • Shipping is free all over Australia for orders over $100.
  • A flat rate of $10 postage is charged for orders under $100.
  • Delivery times usually take between 3 to 6 working days for Australian deliveries to metropolitan areas. Deliveries to regional and remote areas may take longer.
  • These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.

Express Shipping

  • Express shipping can be organised on your request. Express shipping rates vary depending upon your post code.
  • Please Tick express shipping option when placing your order and we will calculate and notify you the shipment costs.

Change Of Mind

  • Cosmeceutical skin products are like prescription medicine. Therefore, we cannot accept returns or refunds for incorrect purchasing decisions or change of mind.

  • Please choose your products carefully.

Faulty or Damaged Products

  • Every order is carefully inspected and packed by one of our Dermal Therapists. In a rare event of receiving a damaged or faulty product, please inform us immediately via email or phone call.
  • Order discrepancies must also be reported within 24hours of receiving your package via email or phone call.
  • Please click here to notify us.

Note: The refund does not include any postage charges you may have incurred when purchasing or returning the product.

Return Instructions

  • Please Return all products in their original packaging.
  • Please retain your postal receipt from as we will ask to see this if we fail to receive your return package.
  • Returns will be processed within 5 business days of receipt and a credit will be issued in the original form of payment.
  • The customer is responsible for shipping charges on returned items. However, If return is due to error on the part of MSS, shipping charges will be refunded in form of store credit.
  • Keep a record of shipment until you have received credit or replacement merchandise.
  • All returns must be accompanied with a note stating purchaser's name, address, order number and the reasons for returning.

Please return item in original shipping carton to:

My Skin Solution

C/O Medaesthetics Australia
324 Hay Street
Subiaco WA
6004.

Cancellations

Orders may only be cancelled online within 24 hours from the time of placing the order.

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